Your Privacy Our Top Priority — Cassino Game's Promise to You

Cassino game collects two types of information from you — what you provide directly (voluntarily) and what is generated automatically while you use the platform.

Your information may be collected in several ways. The methods are described in detail below.

Directly from you

• When you fill out the registration form.
• When submitting documents for KYC verification.
• When making a deposit or withdrawal.
• When you contact customer support.
• When taking part in a promotion or survey.

Automatically

• Through cookies and log files when you use the website or app.
• Session data during gameplay.
• Device details such as model, operating system, and browser version.

Cassino game uses your data only for specific, legitimate purposes. Those purposes are clearly outlined below.

• Account Management: To verify login, process password resets, and keep your account secure.
• Identity Verification: To complete the KYC process and prevent money laundering.
• Payment Processing: To process deposits and withdrawals smoothly.
• Customer Support: To resolve your questions and issues quickly.
• Promotions & Offers: To send you relevant offers based on your preferences (only with your consent).
• Fraud Prevention: To detect suspicious activity and keep your account safe.
• Legal Obligation: To meet regulatory requirements.
• Platform Improvement: To analyze user experience and improve our services.

Cassino game may share limited information with trusted third parties in certain circumstances. However, such sharing is always controlled and purpose-specific.

When Your Data May Be Shared

• Payment Providers: To verify transactions with Mobile Pay, Nagad, or your bank — only the information strictly necessary.
• Identity Verification Services: To licensed verification partners for the KYC process.
• Legal Authorities: Where required by a court order or lawful government directive.
• Technology Service Providers: Hosting, cloud, or security service providers bound by strict confidentiality agreements.

What Will Never Be Shared

• Your personal data to marketing or advertising agencies.
• Competing platforms or unrelated third parties.
• Your complete financial information to any unauthorised party.

The cassino game website and app use cookies and similar technologies to enhance your browsing experience and maintain security.

Cookie Type

• Essential Cookies: Essential for login sessions and security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: To understand which parts of the site are used most — fully anonymous.
• Functionality Cookies: To remember your preferences, such as language or theme.
• Analytics Cookies: To understand platform usage patterns (anonymised data).

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Cassino game retains your information only for as long as necessary. Core account data is kept for the duration your account remains active.

• Account Information: For up to 5 years after account closure (for legal compliance).
• Transaction Records: Minimum 5 years (as required by financial regulatory obligations).
• KYC Documents: For up to 5 years after the relationship ends.
• Customer Support Records: Up to 2 years after issue resolution.
• Marketing Information: Deleted immediately upon opt-out.

As a cassino game user, you have the rights listed below. To exercise any of them, please contact our support team.

Cassino game strictly prohibits anyone under 18 from using the platform. We never knowingly collect data from minors.

If we become aware that any user is under 18, their account will be closed immediately and all associated data will be deleted.

If parents or guardians suspect their child has created an account, please support@cassinogame.clickto get in touch.

Cassino game may update this Privacy Policy when needed. We will notify you of any significant changes.

• The date of any change will be shown at the top of the page as "Last Updated".
• For significant changes, a notification will be sent to your registered email or posted on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You can request a previous version from us at any time.

For any privacy-related questions, requests, or complaints, please get in touch with us. We aim to respond within 48 hours.

• 📧 Email: support@cassinogame.click
• 💬 Live Chat: Bottom right corner of the platform (available 24/7)
• ❓ Help Center Page